Modify / Cancel Reservation

We continue to provide top-flight support to our clients even after they've placed an order with us. Whether you are our loyal patron or a new client testing our services, we assure only the best customer experience.

Our comprehensive online resources should help you pick the apartment that you need at the price that you want. If you have more questions regarding our services, do not hesitate to contact us for further assistance.

How long will it take before I receive confirmation on my booking?

We will send a confirmation e-mail few minutes after you finalize your booking. Sometimes, it takes a little longer before your booking is confirmed. If you have not received your confirmation after a few hours, do not hesitate to contact us so that we can sort things out.

Will I receive my booking confirmation by post mail?

No. We only confirm reservations through e-mail. The e-mail that will be sent to you should have your booking reference, apartment info, unit rates, your confirmation number, and the cancellation policy. If you want a written confirmation sent to your postal address, please make the request before you finalize your booking.

How can I change my reservations?

If you want to change the details of your booking, you can contact us either by phone or e-mail. Some clients change their current reservation by extending their length of stay or by changing their room requirements. We will gladly accept changes in your booking details. We will change the reservation details as your wish, then send you an e-mail to reflect the new reservation details. If we cannot meet your requests, we are ready with alternative arrangements that you can consider.

Reducing the length of stay falls into cancellation of policy. Please consult the cancellation procedure section to know more.

We will do our best to keep in touch with you regarding the changes in reservations. If you contact us outside of working hours, we might not get back to you with all the details as quickly. Rest assured we will address your concerns and keep in touch as soon as possible.

Cancellation policy:

Please read and understand our cancellation policy stated below:

Cancellation more than 8 days prior to arrival: FREE OF CHARGE.

Cancellations 7 nights or less days before arrival are subject to a cancellation charge of deposit payment.

Exclusions:
Cancellations for the stay between the 31th of December and the 1st of Jan must be made at least three months prior to arrival!

Cancellations received less than three months prior to arrival will be subject to a cancellation charge of deposit payment.

Reducing the number of nights (in advance or during the stay) will be treated as a cancellation of the reduced nights and as such will be subject to the cancellation policy with conditions described above.

Cancellation procedure:

Please follow these easy steps below if you wish to proceed with the cancellation of your reservation:

  1. Open the booking confirmation sent to your e-mail inbox. Each conformation letter has a unique Booking Reference. Please take note of your Booking Reference. Scroll down to the cancellation link to start your cancellation. You can also use the cancelation form from the link below. CANCELLATION FORM
  2. The cancellation link will send you to the “Find Your Booking Section". Once there, type your Booking Reference Number and your Surname in the form. Then click the find your booking button.
  3. You will then find your booking details on the next page. From this page, you can either:
    • Ask for a new confirmation letter sent to your e-mail; or
    • Cancel your booking. Click Cancel My Booking button if you wish to cancel your booking.
  4. A pop-up window will appear to ask for confirmation. If you are really sure that you want to cancel your booking, click the "Yes" button to confirm.
  5. A new e-mail confirming your cancellation of booking will be sent to your e-mail. This letter contains a header text: "CANCELLATION OF BOOKING". Please take note of this e-mail to be assured of your cancellation.

Cancellations 7 nights or less days before arrival are subject to a cancellation charge of deposit payment.

Exclusions:
Cancellations for the stay between the 31th of December and the 1st of Jan must be made at least three months prior to arrival!

Cancellations received less than three months prior to arrival will be subject to a cancellation charge of deposit payment.

Reducing the number of nights (in advance or during the stay) will be treated as a cancellation of the reduced nights and as such will be subject to the cancellation policy with conditions described above.

What happens if I do not cancel and do not show up in the apartment?

If you were not able to cancel successfully after the 7 days prior to the check-in date and do not show up, you will be charged a non-arrival fee against your credit card. The non-arrival fee is equal to the deposit payment paid during the reservation process.

Quality of service

PartnerGuestHouse.com continues to provide the best city accommodations and the best customer service that will leave our client 100% satisfied. We believe that our clients deserve only the highest quality of service. Thus, it is important for us to hear your feedback or opinion regarding our services. Your feedbacks are important to help us maintain our standards. Please email us your feedback at: [email protected].

Still have questions? Please contact the manager:

+38 044 228 55 11

[email protected]

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